Allscripts is hiring Intern-
Support Consultant Associate at Pune.
Company Name: Allscripts
Job Position: Intern- Support
Consultant Associate
Job ID: 103615104
Educational
Qualification: B.E/B.Tech/MCA
Experience: Freshers
Job Location: Pune
Candidate Profile:
· B.E/B.Tech (Comp Sc or IT) or MCA or
equivalent graduate fresher from a recognized university.
· Should possess good communication skills and
verbal ability.
Job Description:
· Handle incoming customer calls and cases for
Allscripts Sunrise Application.
· Provides client assistance promptly and
accurately to ensure client satisfaction by using proper departmental
procedures for call control, problem resolution, reporting and escalation.
· Troubleshooting at customer site if necessary.
· Supplement implementation team efforts as
needed.
· Use product specific diagnostic tools and
techniques to resolve customer issues.
· Dial into customer sites to collect and
analyze data in the appropriate format as a means to troubleshooting issues
· Replicate issues, document results and present
issue resolution to customers.
· Work with Product Development Teams to
troubleshoot software.
How to Apply:
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